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Monday to Friday, except bank holidays. Subject to stock availability and security checks.
All our products ship from the UK. UK prices include local VAT. International orders will incur the destination's local taxes and duty charges.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Elise Audio has a standard 14-day return / exchange policy for electronic products (DAC/DAP):
Please note that the return shipping cost is to be paid by the customer.
Returning products that raise hygiene concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back sealed and in unused condition. This applies all in-ear monitors.
If you are dissatisfied with your product please get in touch with us. We may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as used if we can dispose of the item as B stock. Please note the products would need to be inspected before any final offers are made but, as a guidance only, a 20% restocking fee will be applied on most in-ear monitors.
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit under this policy.
Read our full Returns, Warranty & Terms of service by clicking here
We offer a range of delivery options to suit your purchasing needs. The options are presented to you at the checkout, in an easy to understand way.
Most orders for In-Stock items are shipped within 1 to 3 business days (Monday to Friday, except bank holidays), subject to stock availability and security checks. Please ensure you provide a valid phone number for us to contact you should verification of your identity be required.
For More information about our Shipping Policy please click here
Providing a fully tracked service within the UK, with online tracking and customer and delivery notifications, this is the new normal in standard services.
Royal Mail Special Delivery - Next Business Day
Products purchased from Elise Audio are supplied with a manufacturer warranty that is specified on the product page on our website. Most products come with a 1Y manufacturer warranty (or 3 months for B-grade, open box, refurbished, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorized service attempts are excluded from any warranty claims.
Faulty goods returned under the manufacturers warranty are to be returned to Elise Audio at the cost of the customer. Elise Audio will cover the cost of shipping the repaired or replacement product back to the customer.
Simgot EA500 features a 10mm dynamic driver unit. It adopts a unique dual-magnetic circuit and dual-cavity design with an aim to provide improved dynamic range and transient capabilities. The dual-magnetic circuit on the pair adotps high-quality N52 magnets that produce a strong magnetic flux allowing for swift movement of the diaphragm resulting in clean sound output with lower distortion and a wide frequency response range.
The 4th gen DLC (Diamond-Like Carbon) diaphragm is made up of three different materials, each used to build different parts of the diaphragm which create strong rigidity, high damping, and lightweight properties. It is used as a dome in the EA500 to determine the characteristics of treble.
By quickly disassembling and installing the nozzles of different tuning cloth systems, users can change different tuning styles. When the filter is blocked after a long time wearing, users can replace the filter themselves, which can extend the service life of the product and increase the scope of adaptation.
H brand-2016 Curve is a very universal trend-oriented tuning style. It is also the basic target curve widely used by different brands of audio manufacturers in the industry (on this basis, each brand has a slight derivation). The three frequencies are highly balanced, the positioning is accurate, the sound field is restored accurately, and the sound is plumb. It has less sibilance on the treble, adapts well to different music genres, even to poor recording. This tuning style can be sorted as "jack of all trades".
SIMGOT-Classic's target curve runs through the tuning ideas of EN1000 and EA2000. Through appropriate gain of the treble and slight forward shift of the first peak, on the basis of ensuring accurate positioning and clear image, the three-frequency keep balanced, making the instrument more beautiful, the separation clearer, and the female vocal more addictive. There may be slight sibilance in the treble, but the resolution is higher and more details can be presented. It is a little bit weak to adapt to poor recording source.It belongs to tuning style of "female vocal addictive”, or " instrument type”.SIMGOT will continue to develop the nozzle of EA500 to bring more tuning styles under different target curves.
The headphone cavity is processed through high-density alloy metal melting & casting and CNC fine engraving. The body is sturdy and durable. The inner surface is subtle uneven, which can effectively suppress standing wave and provide a clear sound floor.Complemented by mirror plating technology, the earphone body is elegant as an art piece.
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